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OUR APPROACH
Immerse
An authentic ally who engages with humility to deeply understand your business, your people (consumers and staff), and the experience you provide, while uncovering the one you aspire to achieve.
Illuminate
Innovate
An experience strategist who supports teams in architecting innovative solutions to deliver on their human-centric vision.
An insight cultivator and illuminator who elevates holistic experiences of those being served, as well as the individuals providing the experience.
Partnering with organizations
to illuminate insights & motivate
strategic innovation
Experience
Strategy
Experience
Strategy
Journey
Mapping
Experience
Design
Change
Management
Meeting
Facilitation
Consumer
Insights
Journey
Mapping
Experience
Design
Change Management
Tailored Solutions
Experience
Strategy
Consumer
Insights
Journey
Mapping
Experience
Design
Change
Management
Consumer
Insights
Experience
Strategy
Journey
Mapping
Change
Management
Experience
Design
Sarah has a natural ability to build trusting relationships that enable her to influence positive change within a large and complex organization. I am impressed at Sarah's talent to connect with, listen to, and communicate effectively at all levels of the organization, from the consumer and front-line staff, all the way up to the CEO. She also has passion to ensure the voice of the consumer is listened to and understood when designing new products, solutions, and experiences.
Customer Experience Leader, Consumer Products
Sarah jumped right in, getting to know the organization, and seeking input from leaders and teams across multiple functions to design a survey that would yield new information - and actionable insights - without burdening either our food shelf partners, or the neighbors being surveyed. Her natural curiosity, empathy, and keen intuition were on full display throughout, and her project management skills and ability to process complex data, identify key takeaways, and offer suggestions for continued growth and improvement were instrumental to the success of the initiative. We look forward to working with Sarah again in the future!
Director of Public Affairs Director, Non-Profit Food Bank
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