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Our Work
We help organizations across various sectors better understand their consumers' needs. We focus on driving sustainable change and strategic innovation to enhance organizational impact!
Healthcare:
We assist healthcare organizations in enhancing patient engagement, improving service delivery, and implementing transformative technologies that improve care outcomes.
Non-Profits:
We work with mission-driven organizations to improve operational efficiencies, create impactful programs, and engage supporters in meaningful ways.
Service Industry:
From hospitality to professional services, we help organizations deliver outstanding service experiences that drive customer loyalty and brand strength.
Consumer Products:
We help brands better understand consumer preferences and behaviors, create more engaging products, and deliver memorable customer experiences.
Industries we've served...
Success Stories!
Executed a comprehensive
consumer insights research project that uncovered critical barriers to food security, offering actionable recommendations to drive advocacy and operational improvements across the organization.
Led cross-functional teams in the design and implementation of a system-wide wait time experience initiative for a large health care system which resulted in measurable increases in NPS and a reduction in consumer complaints.
Partered with digital experience experts to enhance and implement a digital tool to support patients before, during, and after their surgery which resulted in increased patient engagement.
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